Tuesday, March 08, 2011

Infopeople Webinar - 3/8 - George and Joan on Conflict Resolution Techniques

There are many approaches to resolving conflicts. Some of these approaches
are positive, resulting in an outcome that moves an idea or a project
forward while protecting everyone's self-respect. Others are destructive,
leaving people emotionally battered and looking for a chance to get even.
And then there's that old tried and true approach: ignoring the conflict and
hoping it will go away.

In this one-hour webinar, consultants Joan Frye Williams and George Needham
will discuss:
. Solving disagreements before they escalate into conflict
. Recognizing when you have a conflict
. Identifying your personal conflict resolution style, and
understanding the styles of others
. Picking your fights
. Understanding and ameliorating passive-aggressive behavior

For more information and to participate: March 8 webinar

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